Lodge Porter (Nights)
Salary: Grade 4: £25,138 – £28,759 (An additional night workers allowance of £83.33 paid monthly)
The role of the Front of House Department is crucial within the College community and is staffed 24 hours a day all year round, and needs to run with courtesy and efficacy at all times. The Lodge is the reception point for the College and as such is also responsible for providing information, support and security to academics, students, staff, guests and visitors.
Job Purpose
To carry out the day-to-day running of the Lodge function and provide assistance to all individuals that enter the College site.
Key Responsibilities
The job holder will be responsible for:
Operating the Lodge telephone (transfer calls, answer queries, take and deliver messages)
Issue keys and access fobs/cards for all accommodation and meeting rooms, ensuring that records are accurate and kept fully up-to-date and that only authorised persons have access to them
Deliver high-level customer service to College members, visitors and guests attending College events and functions that are scheduled to take place during the shift.
Give accurate information to callers at the Lodge whether over the phone or in person.
Use of software systems, including KX and the College Database.
Receive, sort and distribute all mail delivered to the College in a timely manner.
Deal with all outgoing mail on behalf of the College.
Use the till for the sale of College merchandise, guest room payments, etc. as necessary.
Receive and record lost property.
Monitor arrivals to the College, checking identities.
Monitor CCTV screens and act on any incidents as appropriate.
Respond to all fire and security alarms, resolving or reporting any issues that arise.
Keep accurate records of any incidents and/or accidents.
Carry out site checks securing all external gates and meeting rooms. Record any findings following Lodge procedures, either resolving or referring on to others as appropriate.
Lock up areas of the College in accordance with prevailing timetable.
Communicate effectively with other Lodge staff to ensure the smooth operation of the Lodge during shift and on handover.
Correspond with other departments to provide or obtain information as appropriate.
Ensure that the Lodge and the entrance area to the College are clean and tidy.
Such other duties as may be required by the Head Porter (or appointed deputy) from time to time.
You will receive excellent benefits including a generous holiday allowance, a great pension scheme, free lunch and discounted bus travel.
Pre-employment screening
Standard checks
If you are offered the post, the offer will be subject to standard pre-employment checks. You will be asked to provide: proof of your right to work in the UK; proof of your identity and details of two nominated referees. You will also be required to undergo a DBS check.
Worcester College is equal opportunities employer and welcomes applications from all suitably qualified candidates. Worcester actively welcomes diversity amongst its staff and students and all reasonable adjustments will be made to the recruitment process, working arrangements and/or environment to accommodate applicants with any form of disability.
Please note If you do not hear from us within a week after the deadline (14.06.2024), please note that we will not be taking your application further
Equal Opportunities
Worcester College is equal opportunities employer and welcomes applications from all suitably qualified candidates. Worcester actively welcomes diversity amongst its staff and students and all reasonable adjustments will be made to the recruitment process, working arrangements and/or environment to accommodate applicants with any form of disability.
Please let us know if you believe there are any reasonable adjustments we should be making to assist you with your application. If you feel that you have a disability which may affect your application, please let us know.
Please also let us know of any reasonable adjustments that we would need to make for you to attend an interview.